How do I transfer Ticketmaster tickets?

Log into your Ticketmaster account, view 'My Events', select your event, click 'Transfer', select the seats, and enter the recipient's email address. If the button is greyed out, transfer may be disabled by the event organizer.

Why is my transfer button greyed out?

The 'Transfer' button is greyed out if the event organizer has disabled transfers (common for credit-card entry events), if delivery is delayed until 24-48 hours before the show, or if you are trying to transfer from a desktop instead of the mobile app.

Can you get scammed on StubHub?

It is extremely rare to lose money on StubHub because of their FanProtect Guarantee. While a seller could fail to deliver, StubHub will provide replacement tickets or a 100% refund. You are financially safe, unlike buying on social media.

What is ADA accessible seating?

ADA accessible seating is reserved for fans with disabilities. These seats often feature removable armrests, wheelchair spaces, or companion seats. Venues are legally required to provide these options.

Buying Resale Tickets

Buying on StubHub, Vivid Seats, SeatGeek (or anywhere in the resale market)? Here’s how to survive the delivery window, spot the real red flags, and actually get through the gate.

The Day-of-Show Gamble

If you’re reading this because your order says “Delivery: Day of Event”—breathe. That label is common, and most orders do get delivered. The problem is that when delivery is pushed late, you don’t have certainty, and certainty is the whole point of buying a ticket.

This guide gives you certainty back—by teaching you what delivery dates really mean, how transfers work across platforms (Ticketmaster, AXS, SeatGeek, MLB Ballpark, etc.), and exactly what to do when things look wrong.

Normal vs. Red Flag

Normal: Tickets delivered 24 hours before the show.
Red Flag: Delivery date pushed back multiple times while prices are skyrocketing.

The Seller's Incentive

If you bought a ticket for $200, and the price spikes to $1,000 the week of the show, a dishonest seller has a massive financial incentive to:

Ghost you (fail to deliver).
Pay the marketplace penalty fee.
Resell the same ticket for $1,000.

This is why "Market Price Spiking" is a major warning sign.

Non-Delivery Warning Signs

The Buyer's Checklist

Delivery Date Shift: You receive notifications that the delivery date has been pushed back (e.g., from Monday to Wednesday, then to Friday).

Price Spike: Current listings for your section are 2x-3x what you paid.

Radio Silence: You've tried contacting support/seller and received no concrete update.

Vague Listing: The original listing had no row/seat numbers (indicates speculative selling).

The Transfer Survival Guide

How to Actually Get Your Tickets

Buying the ticket is only half the battle. The "Handoff" is where most people panic. Here is the expert playbook for receiving your transfer without losing your mind.

Avoid The "Login Trap"

CRITICAL: When you click "Accept Tickets" in the email, the tickets will automatically go towhichever Ticketmaster account is currently logged in on your browser.

The Fix

Before clicking the link, open Ticketmaster.com in your browser and LOG OUT. Then, click the link and log in with the specific account you want the tickets to live in.

The "Ghost Email" Hunt

Can't find the transfer email? It rarely comes from StubHub or SeatGeek. It comes directly from the primary issuer (Ticketmaster, AXS, SeatGeek).

Search your inbox for these exact phrases:

"sent you tickets"
"ticket transfer"
"accept your tickets"
"[email protected]"

The Wallet Imperative

NEVER rely on the app or mobile web at the venue gate. Cell towers get overloaded with 50,000 people.

As soon as you accept the tickets, tap "Add to Apple Wallet" or "Save to Google Pay". This saves the NFC token to your phone's hardware, so it works even in airplane mode.

Escalation Playbook

Step 1: Document Everything

Take screenshots of your order confirmation, the original delivery date, every email notification of a delay, and—crucially—current market prices for similar seats.

Step 2: Pre-emptive Strike

Do not wait until the deadline passes. If you see red flags, contact support immediately.

"I am concerned my seller will not fulfill Order #12345. The date has been pushed back twice, and market prices have doubled. I want to proactively understand my replacement options under the FanProtect Guarantee."

Step 3: The Guarantee Reality

Know what the "Guarantee" actually means:

First Choice: They will try to find you comparable or better tickets.
Second Choice: If inventory is gone (or too expensive), they will refund you 100%.

The Hard Truth

A refund does not get you into the show. If prices have tripled, a refund only gives you your original money back, leaving you priced out of the event.

Escalation Checklist

Support Escalation Template

Use this template when contacting support. Be factual, polite, and firm.

Order Number[Insert Order #]

Event Date/Time[Insert Date/Time]

Timeline of Events:

[Date] - Purchased tickets. Delivery promised by [Date].
[Date] - Received email delaying delivery to [New Date].
[Date] - Contacted seller/support, no resolution provided.
[Today] - Current Status: Tickets not delivered.

Required Action:

"Please confirm immediate delivery or provide comparable replacement tickets as per your guarantee. A refund is not my preferred option as I intend to attend the event."