How do I transfer Ticketmaster tickets?

Log into your Ticketmaster account, view 'My Events', select your event, click 'Transfer', select the seats, and enter the recipient's email address. If the button is greyed out, transfer may be disabled by the event organizer.

Why is my transfer button greyed out?

The 'Transfer' button is greyed out if the event organizer has disabled transfers (common for credit-card entry events), if delivery is delayed until 24-48 hours before the show, or if you are trying to transfer from a desktop instead of the mobile app.

Can you get scammed on StubHub?

It is extremely rare to lose money on StubHub because of their FanProtect Guarantee. While a seller could fail to deliver, StubHub will provide replacement tickets or a 100% refund. You are financially safe, unlike buying on social media.

What is ADA accessible seating?

ADA accessible seating is reserved for fans with disabilities. These seats often feature removable armrests, wheelchair spaces, or companion seats. Venues are legally required to provide these options.

Email Templates

Don't know what to say? Copy and paste these scripts to get faster results from customer support.

Refund Request: Canceled Event

Refunds

Use this when an event is officially canceled but you haven't received your automatic refund after 30 days.

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Subject: Refund Request: Canceled Event - Order #[ORDER_NUMBER]

Hi Support Team, I am writing regarding Order #[ORDER_NUMBER] for [EVENT_NAME] on [ORIGINAL_DATE]. This event was officially canceled on [CANCELLATION_DATE]. According to your policy, refunds are typically processed within 30 days. It has now been over 30 days, and I have not yet seen the credit appear on my original payment method ending in [LAST_4_DIGITS]. Please investigate the status of this refund and provide a timeline for when I can expect the funds to be returned. Thank you, [YOUR_NAME] [YOUR_EMAIL]

Refund Request: Rescheduled Event (30-Day Window)

Refunds

Use this immediately after a new date is announced to request a refund during the optional 30-day window.

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Subject: Refund Request: Rescheduled Event - Order #[ORDER_NUMBER]

Hi Support Team, I am writing regarding Order #[ORDER_NUMBER] for [EVENT_NAME]. I received notification that this event has been rescheduled to [NEW_DATE]. Unfortunately, I cannot attend on this new date. Per the event organizer's policy, I am requesting a full refund to my original payment method. I understand there is often a limited 30-day window to make this request, so I am submitting this immediately. Please confirm that my refund request has been received and processed. Thank you, [YOUR_NAME] [YOUR_EMAIL]

Scam Report: Tickets Not Received

Scams

Use this if you bought on a secondary marketplace (StubHub/Vivid) and the seller never transferred the tickets.

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Subject: URGENT: Tickets Not Received - Order #[ORDER_NUMBER]

Hi Support Team, I am writing to report a critical issue with Order #[ORDER_NUMBER] for [EVENT_NAME]. The event is scheduled for [EVENT_DATE] at [EVENT_TIME]. It is now [CURRENT_TIME], and I have NOT received the ticket transfer email from the seller. I have checked my spam folder and my Ticketmaster account, and there is nothing there. Per your "FanProtect" / "Buyer Guarantee" policy, I am entitled to valid tickets or a full refund. Since the event is imminent, please either: 1. Contact the seller immediately to force the transfer. 2. Provide comparable replacement tickets. 3. Issue a full refund so I can purchase tickets elsewhere. Please treat this as urgent as the event is starting soon. Thank you, [YOUR_NAME] [YOUR_PHONE_NUMBER]

Technical Issue: Transfer Button Greyed Out

Technical

Use this to contact Ticketmaster/AXS support when you need to transfer tickets but the button is not working.

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Subject: Technical Issue: Transfer Button Greyed Out - Order #[ORDER_NUMBER]

Hi Support Team, I am trying to transfer my tickets for Order #[ORDER_NUMBER] for [EVENT_NAME] to a friend/buyer. The event is on [EVENT_DATE], which is less than [HOURS_UNTIL_EVENT] hours away. However, the "Transfer" button in the app is still greyed out / unavailable. I have: 1. Updated the app to the latest version. 2. Tried accessing via the mobile web browser. 3. Confirmed that transfers are supposed to be open for this event. Please check my account status and enable the transfer feature so I can send these tickets. Thank you, [YOUR_NAME] [YOUR_EMAIL]

Listing Error: Wrong Seat Details

Selling

Use this if you accidentally listed the wrong section/row and need to cancel the sale before you get penalized.

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Subject: URGENT: Listing Error / Cancellation Request - Order #[ORDER_NUMBER]

Hi Support Team, I recently sold tickets under Order #[ORDER_NUMBER] for [EVENT_NAME]. I realized immediately after the sale that I made a mistake in the listing details. I listed them as [WRONG_SECTION/ROW], but the actual tickets are [CORRECT_SECTION/ROW]. I cannot fulfill this order as described. Please cancel this sale immediately so the buyer can be refunded and find other tickets. I understand there may be a penalty, but I want to resolve this proactively rather than sending the wrong tickets. Please confirm the cancellation. Thank you, [YOUR_NAME] [YOUR_EMAIL]

Before You Send

Replace the brackets: Make sure to fill in [ORDER_NUMBER], [EVENT_NAME], etc. before sending.
Attach Proof: Always attach screenshots of your order confirmation or error messages.
Be Polite but Firm: Support agents are human. Being abusive will get you ignored. Being clear and firm gets results.

Keep Troubleshooting

Transfer IssuesGrey button? No barcode?Selling GuideAvoid fees & get paid fast.Scam PreventionSpot fakes & safe buying.RefundsCanceled vs. Postponed rules.