Ticket Help Hub

Accessibility & ADA Rights

Know your rights. Venues are required by law to provide accessible seating, but finding it can be a maze.

What is ADA accessible seating?

Short Answer: ADA accessible seating is reserved for fans with disabilities. These seats often feature removable armrests, wheelchair spaces, or companion seats. Venues are legally required to provide these options.

Wheelchair Accessible

What it is: Empty space for a wheelchair with adjacent companion seat(s).

Best for: Wheelchair users who will stay in their chair.

Companion Seats

What it is: Standard seats directly next to the accessible space.

Best for: Friends/family attending with a wheelchair user.

Semi-Ambulatory

What it is: Seats with extra legroom or movable armrests near accessible routes.

Best for: Limited mobility, walkers, or those needing easy exit.

Hearing/Vision Accessible

What it is: Areas with assistive listening devices, interpreters, or audio description.

Best for: Deaf, hard of hearing, blind, or low vision fans.

Your Legal Rights Under the ADA

Price Equality: Venues CANNOT charge more for accessible seats than comparable standard seats in the same section.
Companion Seats: You have the right to purchase up to 3 contiguous companion seats (if available) next to you.
No Proof Required: Venues CANNOT require a doctor's note or "proof of disability" for single-event ticket sales.
Transferability: Accessible tickets can be transferred or sold just like any other ticket.
Equal Channels: You must be able to buy tickets through the same methods (online/phone) as everyone else.

The 'Sold Out' Myth

If accessible seats show "sold out" but general seats are available, call the venue immediately. They must maintain comparable inventory and may be able to convert seats to accommodate you.

How to Find These Tickets

Ticketmaster

  • Look for the "Accessible" filter (often a wheelchair icon) on the seat map.
  • Blue wheelchair icon = Available.
  • Call: 1-800-653-8000 (Option for accessible seating).

AXS / SeatGeek

  • AXS: Filter by "Accessible" in seat options.
  • SeatGeek: Toggle "Accessible Seating" in filters.
  • Support: Contact support.axs.com or [email protected] if filters fail.

Resale Sites

  • StubHub/Vivid Seats DO list accessible tickets.
  • Filter for "ADA" or "Wheelchair".
  • Warning: Verify the specific seat type notes before buying to ensure it meets your needs.

Event Day & Complaints

What to Bring

  • Your Tickets
  • ID matching ticket name
  • Assistive devices
You do NOT need a disability ID card or medical papers.

If You Have Problems

If your seat isn't accessible or you are denied entry:

  1. Stay calm.
  2. Ask for the Venue Manager (CRO).
  3. State: "I am requesting an ADA accommodation."
  4. Document names and responses.

Filing a Complaint

If a venue violates your rights (e.g., refuses to sell accessible seats, charges more), you can file a complaint with the Department of Justice.

File at ADA.gov