Refunds, Cancellations, & Insurance
The show didn't go on. Here is exactly what you are entitled to (and what you aren't).
The Refund Decision Tree
What Happened to Your Event?
Scenario A: Canceled
Status: Automatic Refund
If the event is officially canceled (no new date), you get a 100% refund to your original payment method. This applies to Ticketmaster, StubHub, and SeatGeek. No action needed. Use our template if the refund is delayed.
Scenario B: Postponed
Status: Hold Your Tickets
"Postponed" means they are looking for a new date. Refunds are usually NOT available yet. You must wait for the new date to be announced.
Scenario C: Rescheduled
Status: Tickets Valid
Your old tickets work for the new date. Refunds are optional and up to the artist/promoter. Ticketmaster often opens a 30-day refund window. StubHub, SeatGeek, Vivid Seats, TickPick, Gametime, etc. usually offer NO refunds (you must resell).
Scenario D: Venue Change
Status: Check Refund
If the venue changes, you are often eligible for a refund, especially if the seat quality changes (e.g., assigned seating to General Admission).
Ticket Insurance: Scam or Savior?
That $20 add-on at checkout promises peace of mind. But does it actually pay out when you need it?
What IS Covered
- 01.
Serious Illness/Injury: You or a family member gets hospitalized (requires doctor's note).
- 02.
Death in Family: Immediate family member passes away before the event.
- 03.
Severe Weather: A blizzard or hurricane makes travel impossible (requires official documentation).
- 04.
Car Accident: You crash on the way to the venue (requires police report).
What is NOT Covered
- 01.
"I Changed My Mind": You just don't feel like going anymore.
- 02.
Work Conflicts: Your boss asks you to stay late.
- 03.
Event Cancellation: If the artist cancels, the promoter refunds you, not the insurance.
- 04.
Pandemic Fear: You're scared of getting sick (unless you actually test positive).
The Verdict
Skip it if: You are healthy, local, and buying cheap tickets.
Buy it if: You are traveling internationally, spending $500+, or have a volatile health situation.